Thanks for shopping at Serenity Garden Rooms Ltd.

If you are not entirely satisfied with your purchase, we're here to help.

Cancellations

You have 7 calendar days as a cooling off period to change your mind and cancel your project.

To be eligible for a cancellation, you must submit your request to cancel using the form on the Small Works Contract and it must be 1 month or more from the date of installation.

Cancellations cannot be accepted within 1 month of the install date.

Any purchases made with less than 1 month until the date of installation is not eligible for refunds or cancellations.

Refunds

If the above conditions are met, we are happy to provide a full refund minus any fees for materials purchased, architect drawings, engineering calculations, surveys and time spent planning your construction project.

If your refund is approved, we will initiate a refund to your original method of payment.

You will receive the refund within 7 days of the approval of the refund with a full invoice of fees deducted if any.

Returns

Due to the nature of the product being a building which cannot be removed, under no circumstances can returns be accepted. It is not possible to remove the building and if it was removable the costs would outweigh the price of installation.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.